Excess Waiver Insurance: The Truth

Published by BVRLA

Car rental customers should be aware that the excess-waiver insurance offered by third-party
providers is very different from the no-risk cover offered by their car hire company.
The warning, issued by the British Vehicle Rental and Leasing Association (BVRLA), comes in
response to the high-profile marketing campaigns launched by a number of car rental insurance
brokers, who claim to provide a cheaper alternative to the excess waivers offered by hire
companies.

The traditional excess waiver offered by car rental companies enables customers to reduce their
liability to a set amount or eliminate it entirely. Unlike an insurance product, it offers a noquibble,
hassle-free guarantee that the customer will not have to pay any extra costs in the event of
an accident, theft or act of vandalism.*

Customers taking out a third-party policy are buying insurance. In the event of an incident, they
will have to pay the excess fee charged by their rental company and then try and claim it back
from their insurer.

“Claiming on a third-party excess waiver insurance policy takes time and a lot of paperwork, and
even then people should be aware that their claim may not be successful” said BVRLA chief
executive, John Lewis.

“It can leave people short-changed due to exchange rate differences or even simple deficiencies in
paper work.

“These third-party policies also have extensive terms and conditions with some surprising clauses
that could see people not having the cover they expected.”

Clauses and Exclusions

The BVRLA examined the terms and conditions of a number of third-party car rental insurance
companies and found some or all of the following exclusions or clauses in their terms and
conditions:

  • Customers are not covered for ‘losses occurring from driving whilst not on a Public Highway’.
  • What happens if you have an accident in a car park or on the unpaved road to your holiday
    accommodation?

  • Any claims must be notified within 31 days
  • Customers are not covered where a rental vehicle is hired within 150km of their usual place of
    residence and in one case not even in their country of residence at all
  • The following documentation is required to support a claim: original copy of rental agreement;
    copy of insurance certificate; copies of invoices, receipts or documents confirming any amount
    paid in respect of the incident being claimed for; front and back copy of driving
    licence of the person driving the vehicle; original copy of the police report; a copy of the rental company’s
    accident damage report; a copy of the credit card statement showing payment of the damages
    claimed.

The BVRLA is also rejects claims that the car hire industry is ‘pressure selling’ its excess waivers
by offering them at the rental desk.

“Customers need to recognise that hiring a vehicle is not like booking a hotel room or buying an
airplane ticket – they are taking responsibility for an asset worth many thousands of pounds,” said
Lewis.

“It would be irresponsible not to double-check before a rental begins that the customer is
comfortable with the level of risk cover they have chosen.”
Notes for editors:

* Except for damage caused by gross negligence or a breach of the rental agreement.

About the BVRLA:

The BVRLA is the UK trade body for companies engaged in the rental and leasing of cars and
commercial vehicles. Its members provide short-term rental, contract hire and fleet management
services to corporate users and consumers. They operate a combined fleet of around 2.5 million
cars, vans and trucks, buying nearly half of all new vehicles sold in the UK. Through its members
and their customers, the BVRLA represents the interests of more than two million business car
drivers and the millions of people who use a rental vehicle each year. As well as lobbying the
government on key issues affecting the sector, the BVRLA regulates its members through a
mandatory code of conduct.

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