Motorhome Booking Conditions
The following are the Conditions of Hire between the Hirer and Penfold Ltd ("the Company")
1. Drivers
(a) Drivers must be over 30 and under 69 years of age and have held a UK driving licence for at least one year. The Company requires a photograph of the hirer, prior to commencement of hire.
(b) The licence must be unendorsed (except for speeding and parking offences) and be produced at the time of collection of the vehicle when each driver shall complete an insurance proposal form.
(c) Visitors form abroad must produce a valid unendorsed domestic driving licence or a current International Driving Permit of Licence.
(d) Proof of identity must be produced at the beginning of the hire.
2. Insurance
The agreement is subject to and is deemed to include the terms, conditions, and limitations of the Lessor’s insurance policy, a copy of which may be inspected at the Lessor’s office.
Any vehicle hired under this agreement may only be driven by the hirer who has been accepted by the Lessor and our insurance company.
Even though it may be covered by the Lessor’s insurance the hirer shall be liable to pay the cost of repair of any damage which the vehicle may suffer as the result of the wilful action of the hirer.
The hirer will compensate the Lessor for any loss which it may suffer as a result of any act or omission on the part of the Hirer or his servant or agent.
(a) As per Renal agreement and breakdown sheet.
Excluded from insurance cover is:-
1) Windscreen and all other glass
2) Loss/damage/theft to the radio, stereo equipment, and Ariel’s
3) Interior damage including burns to seats, carpets, and other damage.
4) Vandalism damage of any kind to the vehicle.
5) Personal effects within or from the vehicle
6) All overhead damage resulting from any incident. Overhead damage is defined
from ground to in excess 6’0 height from the ground.
2A Damage To Vehicle
It is important that you are aware that there is a £500 EXCESS payable for any damage or loss for any one incident or accident whilst the vehicle is on hire to you or in your care.
2B Theft Of/ From Vehicle
It is extremely important that you are aware the hirer is totally responsible for the security of the vehicle. You must ensure if the vehicle is left unattended at any time that it is securely locked, immobilised, and parked in a safe, well lit location. Theft from rental vehicles and theft of rental vehicles is a very high risk therefore you must take every precaution to protect yourself from possible loss or theft of the rental vehicle.
Do not leave the vehicle in a vulnerable location or unlocked at any time, always remember total liability is with the hirer if you do not adhere to the above.
3. Breakdown
In the unlikely event of a breakdown, there is an emergency service at the disposal of the Hirer. Thus:
(a) The Hirer is authorised to spend up to £50 on repairs, which will be repaid to him on the submission of a valid VAT receipt.
(b) Prior Company approval must be obtained in respect of repairs/ replacements in excess of £50.
(c) The Company is not under any circumstances responsible for damage in connection with or consequent upon any accident or breakdown.
Since calling out breakdown services are very expensive please be aware that you will be charged in the circumstances where the incident is the result of your negligence i.e. running out of fuel, wrong fuel, locking keys inside vehicle, loosing keys.
Please make sure you use correct fuel to prevent these costs to you.
Average breakdown costs for a Motor home are £300.
4. Reservation Details
(a) Telephone reservations can be made but only held for a period of five days by which time the Company should have received written confirmation and deposit.
(b) Payment is required in full at the time of booking.
(c) In all cases confirmation of booking will be posted to you with an invoice in respect of the balance of the hire charge and the insurance excess deposit. This invoice must be paid at least 28 days prior to commencement of hire.
5. Collection and Return
(a) Vehicle hire is from Friday to Friday (unless otherwise agreed) and vehicles are available for collection between 4.00pm and 6.00p.m. And must be returned between 8.30am and 10.OOa.m. Unless otherwise arranged in writing. Failing to comply with these times will result in the Hirer being surcharged at the rate of £50 per hour or any part thereof. (First 3hours) and balance of deposit thereafter together with any additional costs incurred by the Company.
(b) No refund is given for an early return of the vehicle.
(c) The Hirer acknowledges delivery of the vehicle and the contents free from any defect or damage and complete other than as specified by the Company at the date of commencement of hire and is therefore advised to check the vehicle thoroughly before leaving the Company's premises.
(d) Upon return the Company's representative will check the vehicle for damage, cleanliness, etc., including the condition of the tyres and windscreen which are not included in the Companies insurance cover, any such damage is the Hirer's responsibility (see condition 2)
(e) An excess mileage charge of 15p per mile plus V.A.T. is levied on all hires using over 1000 miles per week.
6. Cancellations
(a) Cancellations must be in writing and are charged as follows: More than 6 weeks prior to commencement of hire -Loss of deposit. Up to 6 weeks prior to commencement of hire -100 % of hire cost
(b) The Company reserves the right to cancel the hire if at the Commencement of the hire the driver's licence(s) are invalid or not in accordance with the conditions set out in condition. 1. In these circumstances the total hire charge will be forfeited.
(c) Hirers are strongly advised to insure against unavoidable cancellation, which is available through the Company.
7. Fuel, Oil and Gas
(a) A full tank of fuel is supplied with the vehicle at the commencement of hire and the Hirer is expected to return the vehicle empty and to be aware that no refund is available for vehicle returned with extra fuel. The Hirer will be liable if the incorrect fuel type is used.
(b) Oil & Water
The Hirer is responsible for the regular checking of oil and water levels and the use of the correct type of fluids.(c) Gas
Two gas cylinders are provided at the time of hire; at least one will full of gas. The cost of any refills thereafter shall be the responsibility of the Hirer who shall ensure that 2 bottles of the same size as taken out are returned with the vehicle.
8. Availability
Whilst every effort is made to ensure that the vehicle reserved is available, if due to circumstances beyond the Company's control the reserved vehicle is not available the Company reserves the right to offer a suitable alternative. If this is not available or acceptable the liability of the Company will be limited to the refund of any monies paid by the Hirer.
9. Liabilities
(a) The Hirer shall be responsible for all overhead damage resulting from any incident. Overhead damage is defined from ground to in excess 6”0” from the ground. Damage to windscreen, tyres, punctures and all costs and expenses included as a result of offences against the Road Traffic Acts and/or regulations there under, and indemnifies the Company from any liability.
(b) The Hirer shall ensure that the driver and all passengers required by law to do so shall at all times when the vehicle is being driven wear the seat belts provided.
10. Animals
The general rule is that no animals, other than guide dogs, are allowed in the vehicle. Exceptions may be possible subject to vehicle availability and a charge of £25.00 will apply, this should be discussed with the Company at the time of booking.
11. Parking
The Hirer may park, free of charge, and, at his own risk, one car on the Company's premises during the period of hiring.
12. Rates
The Company reserves the right to vary rates and conditions at any time.
