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Thursday 8th of May 2014
Car Hire Birmingham Airport staff think that the research conducted about service in relation to a persons accent should be taken in a light hearted manner and not read into in great detail.
Research by a holiday firm has revealed that passengers are least happy with the Birmingham accent on stewards and stewardesses. It is believed they are the most unfriendly with passengers according to the survey by the on-line travel firm.
The research asked passengers which regional accent encouraged the most confidence among air travellers and which was the most welcoming. The Brummie accent was highest when it came to unfriendliness, with the Northern Irish accent second.
Chris Clarkson, managing director of sunshine.co.uk, said “We already knew, from previous research, that people were least likely to trust a pilot with a Brummie accent and so we wanted to find out more about the impact of cabin crew’s accents on passengers. Cabin crew members from Liverpool seem to be a firm favourite among passengers, but those with Brummie accents made it onto the ‘least friendly’ list. At the end of the day, it’s the actions and professionalism of the cabin crew that counts, not how they sound when they speak, so perhaps the people polled just had particularly good or bad experiences with staff with certain accents.”
The Liverpudlian accent was considered the friendliest and a neutral British accent was considered the most professional. Adults from all over the country took patrt in the survey; each had been on at least one flight every year for the last five years.