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East Midlands: Flying High

East Midlands Airport is flying high thanks to a £12 million investment, new business plans and more money in travellers’ pockets. It is now better for passengers and also a better working environment for staff. The shops inside the departure lounges have been remodelled, with almost all of the new units taken. There are plenty of new eateries located upstairs including Castle Rock Tap Room and Kitchen, which is run by a Nottingham-based brewery.

Frankie and Benny’s has also opened in the departure lounge and there is also a brand new first class Escape Lounge for business travellers. The departure lounge waiting areas are also more open as a result of the redesign. The list of improvements goes on, including the widening of a previously cramped corridor on the way to the boarding gates.

Andy Cliffe, managing director of East Midlands Airport commented on the airport’s progress since the renovations:

“All our customer service statistics have improved. It does not mean we get everything right all the time but we’ve certainly moved a long way forward.

“It’s been a difficult couple of years with all the redevelopment work, but now the hoardings are down and the construction compound is gone we can focus on our other areas.

“It’s been great. We’ve seen passenger volumes grow by 10 per cent and profits go up 20 per cent.”