Monday 14th of July 2014
It is not a shock to the Car Hire Edinburgh Airport team with regards to the news of ticketing issues for one of the country’s much loved comedians up coming shows in the city.
Fans of comedian Billy Connelly have been left frustrated after the Usher Hall website crashed as fans tried to get tickets. The Edinburgh venue in Lothian Road, tried to cater for the high demand by putting on extra staff and doubling its website capacity.
Many fans saw duplicate payments taken from their bank accounts and still do not know if they have received tickets for the highly anticipated four-night stint. Some did queue up at the city council owned venue from the early hours to purchase tickets hassle free from the Box Office.
Fans were allowed to buy up to six tickets at a time, with customers refreshing their page when payments were not authorised found they were still being charged, as one customer said, “I was trying to buy two tickets for myself and my husband. I am absolutely fuming. I have had no e-mails confirming anything, and I’m not the only one. It took me ages to get through to the website and I tried again later and eventually got on. The first time it said ‘payment not authorised’. I tried again with a debit card, and it said the same thing and then I did it a third time. But then someone said ‘watch out, you are actually being charged’ and right enough the money had gone out of my account.”
The Usher Hall apologised for the issues and urged customers to get in touch to resolve payment problems. A spokesman said “In light of the phenomenal demand for Billy Connolly tickets, we have taken the decision to ring-fence unallocated tickets to enable us to deal with a backlog of requests. Once we have dealt with this backlog, we will then place any extra tickets back on general release. We would urge everyone who has ordered tickets but has not received correspondence from the Usher Hall to get in touch with us.”