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Thursday 1st of May 2014
Car Hire Gatwick Airport are pleased that the computer issue at the airport yesterday is now believed to be sorted, as some of the people in the long queues were car hire customers.
A glitch with the e-Passport gates and manned customs desks at airports across Britain including Gatwick Airport caused queues of up to four hours yesterday. It resulted in customs officers being required to hand type document information into the computers instead of just scanning it.
It was reported that fights even broke out amongst passengers who were frustrated, adding to the irritation of the road, rail and airport chaos of passengers landing in all parts of London.
A Government spokesman apologised for the inconvenience at the time by saying, “We are currently experiencing temporary IT problems which may add to the time taken to conduct passport checks. We are working to rectify this issue and are providing extra staff to get passengers through the controls as quickly as possible. Our priority remains security of the border.”
One passenger, Kay Perry who flew into Gatwick Airport from Majorca gave her view on the scene, she said, “The queue at the South Terminal went out of the passport control room, up the stairs and along the corridors. We had people merging from the north and south terminal. Nobody really knew where they were meant to join the queues so fights started to break out.”