Unsure what you need to bring on the day you collect your hire car? Let us help you out by explaining exactly what you’ll need.
If you are a resident of England, Scotland or Wales simply bring the card part of your drivers licence along with your DVLA check code (see point 4). For the rest of the UK and Ireland you will need to bring both the card and paper part of your licence. If you only have the paper counterpart then you must bring additional photographic ID. Your drivers licence must be in date and valid to drive a Category B vehicle. If you are 23-24 you must have held your licence for at least 2 years. If you are 25 or over held for at least a year. International licences must be readable in English, if not you must provide your international drivers permit alongside. Your licence will be scanned into our system and returned to you before you leave our branch.
If you are a UK resident you will need to provide two proofs of address with your name on. These must be dated within the last three months of the hire start date. Official documents accepted include utility bills, bank statements, letters from the council/electoral roll, etc. Your proofs will be scanned into our system and returned to you before you leave our branch. We can also accept electronic copies of these proofs via a handheld device or emailed to the branch.
A valid credit card with enough available to cover your deposit (£150-£2500/€1800) plus the card you paid for your booking with (if different). The payment card must be in the name of the main driver. You can take a hire with a debit card by choosing one of our Insurance excess waivers though some terms apply. Your card will be put into our card machine and you will be asked to enter your PIN. Your card will be pre-authorised and returned to you straight away. If for some reason your card needs to be scanned, you will be notified at the desk.
UK HIRERS ONLY: For us to check your licence is clean and valid, we require a DVLA check code which is free to obtain from the DVLA website. Please bring the case-sensitive code with you when you collect your vehicle. Failure to bring this code will result in a call to the premium rate DVLA number incurring an additional charge of £10.
View our Check Code guide here.
Your code will be entered into our system and the staff member will tell you if you have been approved or not straight away.
If you are flying in to the UK to collect your car, you will need to provide your passport (or ID card) and a return ticket. If your driving licence has a UK address but you no longer live in the UK, you will need to present a return ticket or proof of your overseas address. We will accept a copy of a paper bill or from a mobile device/tablet. Your proofs will be scanned into our system and returned to you before you leave our branch.
If you are still unsure or have any questions please contact our Live Chat team or Reservations team on 08000 75 80 75