Monday 4th of August 2014
After the previous weekend issues, the Easirent Car Hire team at Gatwick Airport were pleased more staff were brought in to help with the anticipated baggage problems.
Gatwick Airport brought in a number of their own staff over the weekend to deal with luggage handling to have no repeat of the delays suffered by passengers the weekend before. Baggage handler company Swissport had failed to meet service levels.
On that occasion a number of holiday makers had to fly without bags, with others who were arriving into Gatwick Airport, waiting hours for their luggage.
A Gatwick Airport spokesperson said, “We demand high standards. We want to support the passenger and so we will do everything we can to help our partners out, Swissport specifically, to shore this up and make sure passengers have a good experience.”
Leisure airline Monarch has ended two contracts with Swissport, after chaotic scenes the previous weekend, when passengers were left waiting for up to three hours for luggage.
The baggage company has blamed the delays on too many aircraft arriving in quick succession – either late or early – which it called “off-schedule arrivals”.